IT Support Technician
Core
Primary resource for employees providing prompt technical assistance across devices, systems, and business applications.
Role type
IT Support Technician
Builds
Operational IT environment for employees
Domain
Enterprise IT Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, Networking fundamentals, Windows support, macOS support, iOS support, Android support, Microsoft 365 ecosystem knowledge, Ticketing platform usage, Endpoint management tools, RMM tools, Remote support solutions, Identity and access management platforms, Documentation creation
Preferred skills
Zendesk, Jira, ServiceNow, Intune, JAMF, Meraki MDM, Active Directory, Entra ID, Okta, CompTIA A+, Network+
Responsibilities
Troubleshoot issues involving laptops, desktops, mobile devices, peripherals, and business applications; Manage support requests from start to finish; Handle the full user account lifecycle including onboarding, access setup, and offboarding; Oversee device lifecycle activities from configuration to retirement; Maintain accurate records for hardware, software, and license inventory; Ensure conference rooms and collaboration tools remain operational; Partner with internal technology teams to resolve escalations; Identify recurring problems and recommend practical improvements; Create and maintain clear documentation for internal teams and end users.