Senior Manager, ServiceNow Product Lead
Core
Owns the Product Team's portfolio of ServiceNow domains, accountable for stakeholder relationships, prioritization, and value delivery to internal customers.
Role type
Senior Manager, ServiceNow Product Lead
Builds
ServiceNow platform capabilities across ITSM, HRSD, CMDB, and access workflows for internal enterprise customers
Domain
Enterprise IT Service Management and Platform Product Management
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Executive-level stakeholder management, product ownership mindset, structured intake and roadmap planning, cross-domain dependency management, value measurement and KPI definition, vulnerability management workflow ownership, global team coordination, ITSM/ITIL concepts, modern delivery practices (Agile/Lean), ServiceNow platform knowledge
Preferred skills
Experience managing portfolios across multiple domains/modules, experience defining and measuring KPIs, experience partnering with Security/IT stakeholders, experience working with globally distributed teams
Technologies
ServiceNow (ITSM, Catalog, Knowledge, CMDB/ITOM, integrations)
Responsibilities
Own overall stakeholder relationships, prioritization, and domain roadmaps; Run intake, demand shaping, and roadmap cadence; Drive cross-domain dependency management; Own vulnerability management workflow outcomes and reporting; Own value measurement and reporting; Lead escalation management, communications, and change enablement
Seniority
Senior Manager, hands-on leadership
