IT Helpdesk Specialist
Core
First-line IT support for employees, troubleshooting hardware, software, and connectivity issues while managing onboarding and account access.
Role type
IT Helpdesk Specialist
Builds
IT support services for employees
Domain
Enterprise IT / Desktop Support
Deliverable
client delivery
Required skills
Windows support, Microsoft 365 administration, networking basics, hardware troubleshooting, account management, ticketing systems
Preferred skills
Remote workforce support, endpoint management, knowledge base creation, user provisioning
Technologies
Windows, Microsoft 365, Office 365, VPN, Network Security
Responsibilities
Troubleshoot hardware, software, and connectivity issues; manage user accounts and access; onboard new employees with equipment and software; escalate complex issues; maintain IT documentation and knowledge bases; assist with equipment deployment and retirement.
Seniority
Mid-level, hands-on IC