IT Technician
Core
Provide on-site and remote IT support, troubleshooting, and infrastructure management for small to medium-sized businesses.
Role type
IT Technician
Builds
IT support services for SMBs
Domain
Managed IT Services
Deliverable
client delivery
Required skills
Windows 10/11, Windows Server, Active Directory, hardware troubleshooting, software troubleshooting, Microsoft Office 365, LAN/WAN/VPN/WLAN administration, backup and disaster recovery, ticket management
Preferred skills
MCP certification, A+ certification, Microsoft Cloud Services certification, college degree
Technologies
Active Directory, Cloud, Hardware, MCP, Mobile, Office 365, Security, Windows, DevOps
Responsibilities
Install, update, and troubleshoot Windows desktops, servers, and peripheral devices; maintain security across network environments; monitor and administer Active Directory and Group Policy; manage backup and disaster recovery operations; resolve incoming support tickets; document issues and resolutions.