IT Support Specialist
Core
Oversee IT support department and handle day-to-day help desk operations, troubleshooting, and user support for a commercial development firm.
Role type
Senior IT Support Specialist / Help Desk Manager
Builds
Production support services, user workstations, and enterprise software deployments
Domain
Commercial real estate / IT Infrastructure
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows network environment, Windows Server setup, Active Directory, Group Policy, PowerShell scripting, Apple iOS, enterprise software deployment, asset tracking
Preferred skills
Bachelors degree, after-hours support availability, weekend/holiday availability, in-state travel
Technologies
Active Directory, Windows Server, PowerShell, iOS, Microsoft Office
Responsibilities
Troubleshoot and resolve incoming help desk requests, set up user workstations and configure profiles, manage software upgrades and installations, track IT assets and maintain inventory, design and deliver end-user training programs, collaborate on network and server projects
Seniority
Mid-Senior, hands-on IC with supervisory oversight