Principal Engineer
Core
Build and deploy production-ready Copilot Studio agents, conversational experiences, and AI-powered solutions for voice and chat interactions to improve member and employee experiences.
Role type
Principal Engineer (Conversational AI & Contact Center)
Builds
Production Copilot Studio agents, RAG solutions, Voice AI/IVR automation, and Agent Assist capabilities.
Domain
Contact Center Technology & Generative AI
Deliverable
production ML models
Required skills
Copilot Studio, Generative AI agents, RAG, Prompt engineering, IVR design, Contact Center technologies, LLMs, REST APIs, JavaScript, Python, C#
Preferred skills
Azure OpenAI, Power Platform, Dynamics 365, Genesys, Vector databases, AI guardrails
Technologies
Copilot Studio, Azure OpenAI, Power Automate, Dataverse, Microsoft Teams, Genesys, Azure DevOps, Python, C#, JavaScript, REST APIs
Responsibilities
Build and deploy Copilot Studio agents from requirements through production; Develop conversational experiences and AI agents for voice and chat; Design and implement integrations with enterprise systems; Build RAG solutions using enterprise knowledge sources; Configure and deploy Voice AI and IVR automation; Test, tune, and improve AI response quality and accuracy.
Seniority
Principal, hands-on IC
