Technical Support Specialist
Core
Provide technical support for internal and external equipment, systems, and services in a MacBook environment, troubleshooting hardware and software issues.
Role type
Technical Support Specialist
Builds
Support for internal and external equipment, systems, and services in a MacBook environment
Domain
IT Support / Consumer Electronics
Required skills
Mac OS, networking, telephony, PCs, Macs, mobile devices, FTP, HTTP, ICMP, SMTP, SSH, TCP, SaaS systems (Google Workspace, Salesforce, Slack), Apple Business Essentials
Preferred skills
technical support experience, customer service, working independently
Technologies
HTTP, MacBook, Mobile, Salesforce, Security, Slack, REST
Responsibilities
Troubleshoot hardware and software issues involving networking and communications, servers and desktop hardware, operating systems, applications, email, printers, and mobile devices. Help install security cameras and other technical equipment. Coordinate with Human Resources to support new hires. Work with the software engineering team to plan support for new products and services.
Seniority
Entry-level to Junior
