IT Support Specialist
Core
Onsite IT support for manufacturing and remote departments, handling hardware/software troubleshooting and user account management.
Role type
IT Support Specialist
Builds
IT hardware and software support for factory devices and remote employees
Domain
Manufacturing / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
VMware, macOS, Chrome OS, Windows 10/11, Linux, Windows Server, TCP/IP, DNS, DHCP, wired/wireless networking, Google Workspace, SaaS applications, computer-controlled manufacturing equipment
Preferred skills
Cisco, Microsoft, Google certifications
Technologies
Cisco, Linux, macOS, TCP/IP, VMware, Windows
Responsibilities
Set up new employee accounts and deactivate access; Provide onsite end-user support for remote employees; Install, troubleshoot, and maintain IT hardware and software; Track, update, and escalate requests in Asana; Assist with installing and maintaining computer-controlled manufacturing equipment
Seniority
Entry to Mid-level
