IT Operations Support
Core
First-line IT support handling hardware, software, networking, and account access issues for employees and partners.
Role type
Entry-level IT Operations Support
Builds
Secure access to systems and operational stability for engineering and procurement teams
Domain
Manufacturing / IT Operations
Deliverable
client delivery
Required skills
Level 1 troubleshooting, user account provisioning, password resets, basic network troubleshooting, hardware configuration, SaaS administration, ticketing system management, security policy adherence, inventory tracking, SIEM monitoring
Preferred skills
IAM concepts, SOC 2 compliance knowledge, Okta/Entra administration, MDM solutions, Google Workspace/Office 365 administration
Technologies
Okta, Entra, Google Workspace, Amazon Web Services, Salesforce, Greenhouse, Zoom, Slack, Microsoft Teams, Iru MDM, Cisco Meraki, FortiGate, Avigilon, Jira Service Management, ServiceNow, Zendesk, Kandji, Jamf
Responsibilities
Serve as first point of contact for IT support requests via ticketing, email, phone, and in-person; Triage and resolve Level 1 support tickets; Assist with user account provisioning and access management; Support onboarding and offboarding processes; Perform basic network troubleshooting; Assist with on-site deployment of networking and security equipment; Maintain hardware inventory tracking; Contribute to run-books and knowledge base; Monitor SIEM dashboards and escalate security alerts; Provide desktop hardware configuration and software roll-out support
Seniority
Entry-level, 2-7 years experience