Director of IP Client Service
Core
Managing client-facing specialist teams and leading operational strategies for internal/external client service, focusing on efficiency, process improvement, and quality control.
Role type
Director of IP Client Service
Builds
Operational frameworks for client service delivery and team performance
Domain
Intellectual Property Law / Legal Operations
Deliverable
client delivery
Required skills
Team leadership, process improvement, quality control, risk management, resource allocation, performance management, strategic planning, workflow optimization, training development, financial realization management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Balance and evolve service strategy to enable team performance and operational excellence; Evaluate processes and orchestrate improvements to client service; Collaborate with managers to identify issues, compliance risks, and propose courses of action; Conduct quality control reviews of client-facing specialist team members; Develop matrices to measure and report on team effectiveness; Establish accountability processes for service efficiency and accuracy; Delegate tasks across direct report teams; Identify and eliminate root cause barriers to productivity; Coach and develop direct report managers and supervisors; Analyze and recommend staffing strategies for volume and growth; Manage client support team reassignments for complex clients; Serve as escalation point for critical client issues; Customize workflows based on client portfolio; Provide day-to-day supervision of direct reports; Participate in hiring, performance appraisals, and employee lifecycle events
Seniority
Director, strategic leadership & team management