RCS Product Support Specialist
Core
Primary point of contact for clients handling phone calls and emails 24x7 to troubleshoot software, hardware, networks, and systems, providing timely and accurate answers on topics like software clock building, audio device configuration, and network infrastructure.
Role type
Product Support Specialist
Builds
Broadcast software solutions for radio and television stations
Domain
Broadcast media technology and software support
Deliverable
client delivery
Required skills
Radio automation software knowledge, networking technologies, Microsoft Windows, broadcast systems, troubleshooting, investigative skills, multitasking
Preferred skills
Experience with GSelector, Zetta, or NexGen, bilingual English/Spanish
Technologies
SQL Server, GSelector, Zetta, NexGen
Responsibilities
Document interactions with customers and guide them through corrective steps; Troubleshoot problems in software, hardware, networks, and systems; Write up technical documentation to repair software defects; Work with customers to improve software system performance; Handle phone calls, emails, and social interactions from customers in the US and other countries; Collaborate with RCS teams to extend product capabilities.
Seniority
Individual Contributor