INSIDE SALES SUPPORT REPRESENTATIVE
Core
Supports growth of managed account portfolios by providing consultative sales support, accurate quoting, and project ownership for Outside Sales Representatives.
Role type
Inside Sales Support Representative
Builds
Managed account portfolios and customer relationships
Domain
Home Improvement Retail
Deliverable
product features
Required skills
CRM systems, telephony systems, quoting, sourcing, project ownership, issue resolution, invoice transmittal, local building codes knowledge, retail systems (Pro Xtra, Quote Center, etc.)
Preferred skills
Microsoft Office Suite, presentation software, project management, negotiation, customer service, home improvement trades experience
Technologies
CRM systems, telephony systems, Microsoft Office Suite, Pro Xtra, Quote Center, Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Credit Services Center, Appliance Ordering System
Responsibilities
Drive repeat business through customer service and accurate quoting; partner with vendors for pricing and availability; resolve customer issues and handle after-sale follow-up
Seniority
Entry-level, individual contributor
