Customer Support Specialist
Core
Critical point of contact for customer orders from placement through delivery, partnering with Logistics, Quality, and Sales to resolve issues and ensure satisfaction.
Role type
Senior Customer Support Specialist (Logistics/Operations)
Builds
Customer order fulfillment and retention processes
Domain
Food & Beverage / Ingredient Solutions
Required skills
SAP, Salesforce, EDI, CRM/ERP management, Microsoft Office, Lean Six Sigma, problem-solving, multitasking
Preferred skills
Food/Beverage industry experience, Lean/Lean Six Sigma certification, Bachelor's degree in business
Technologies
SAP, Salesforce, EDI, Microsoft Office
Responsibilities
Respond to and resolve customer inquiries via phone, email, chat, and in person; track customer complaints; maintain CRM/ERP databases; supervise and train peers; work with national and complex accounts; drive continuous improvement initiatives.
Seniority
Mid-to-Senior, hands-on IC with leadership duties
