Practice Assistant II
Core
Front desk and administrative support for patients and families in a hospital infusion unit, handling scheduling, check-in/out, billing, and medical record retrieval.
Role type
Administrative Practice Assistant
Builds
Patient visit coordination and unit operations
Domain
Healthcare / Hospital Administration
Deliverable
product features
Required skills
Patient scheduling, check-in/check-out procedures, billing form processing, medical record retrieval, telephone management, document scanning and filing, basic computer proficiency
Preferred skills
Advanced competency in surgical scheduling or schedule changes
Technologies
EPIC (Electronic Health Record), Office Suite
Responsibilities
Greet and assist patients at the front desk; make and maintain patient appointments; answer telephones and handle routine inquiries; process patient billing forms and scan documents; call for medical records and lab results; distribute unit mail; accept co-payments; screen messages regarding authorizations and prescriptions; act as an EPIC Super User for scheduling and billing systems; provide training to others on these systems.
Seniority
Entry-level to Mid-level, hands-on IC