Systems Analyst Engineer- ServiceNow
Core
Implement, maintain, and support enterprise platforms including applications, servers, storage, and networked services within the ServiceNow HRSD and ITSM ecosystem.
Role type
Systems Analyst Engineer (ServiceNow)
Builds
Unified HR Service Delivery (HRSD) and ITSM instances
Domain
Healthcare IT / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform administration, enterprise system operations, networking concepts, database systems, automation scripting, cloud platforms (AWS/Azure/GCP), system monitoring, security hardening
Preferred skills
Large-scale instance merging, platform strategy influence, cross-functional collaboration
Technologies
ServiceNow, AWS, Azure, Google Cloud
Responsibilities
Manage day-to-day operations of enterprise platforms; Monitor and optimize platform performance, availability, and capacity; Troubleshoot and resolve complex platform issues; Develop and maintain automation scripts; Participate in platform upgrades, migrations, and patch management; Support security hardening and vulnerability remediation
Seniority
Mid-level, hands-on IC
