ServiceNow Platform Operations Manager
Core
Manage the ServiceNow platform operations, ensuring stability, security, and alignment with business roadmaps while leading a technical support team.
Role type
Senior ServiceNow Platform Operations Manager
Builds
Operational stability and service delivery for Takeda's global ServiceNow instance
Domain
IT Service Management (ITSM) / Enterprise Software Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform administration, incident and problem management, capacity planning, license management, configuration management, vendor management, team leadership, security compliance, integration knowledge (REST, SAML, LDAP)
Preferred skills
ServiceNow Developer Certification, JavaScript, Angular, MySQL/MariaDB, healthcare domain knowledge
Technologies
ServiceNow, JavaScript, Angular, Seismic, MySQL/MariaDB, SAML, SSL, Web Services, REST, JDBC
Responsibilities
Act as escalation point for major incidents, manage platform capacity and roadmap alignment, oversee vendor performance and SLAs, maintain operational documentation and audit compliance, lead the technical support team, manage configuration changes and access controls
Seniority
Senior, hands-on IC with team leadership
