HR Services Application Support Specialist (Fixed Term)
Core
Provide 1st and 2nd level support for people and culture applications and data interfaces, troubleshooting complex issues like login errors, access issues, and interface errors via a CRM tool.
Role type
HR Services Application Support Specialist
Builds
Centralized and standardized People and Culture Operations & Advisory services
Domain
Human Resources / IT Support
Required skills
CRM systems proficiency, MS Office proficiency, HR shared services experience, technical support environment experience, case management, problem solving, digital application troubleshooting, risk mitigation across multiple systems, knowledge of Workday and Salesforce (preferred)
Preferred skills
Knowledge of HR systems and People and Culture processes, digital fluency
Responsibilities
Provide 1st and 2nd level support for all people and culture applications and data interfaces, apply specialized technical skills to analyse sophisticated and high-impact issues involving several platforms and data integrations, engage with relevant teams and manage cases through to resolution, record, analyse and manage incidents and complaints, coach the application support analysts, maintain good working relationships with people and culture teams, IT&S, solutions and external service providers, evaluate trends and deliver regular updates to leads, participate in technology release management testing, create knowledge resources and maintain the integrity of our internal knowledge base
Seniority
Individual Contributor