Senior Customer Service Representative – Spanish speaker
Core
Provide first- and second-line support for telephone and written enquiries from external key customers, internal customers, and consumers to ensure prompt, accurate resolution and high customer satisfaction.
Role type
Senior Customer Service Representative (Spanish speaker)
Builds
Customer experience and sales support across multiple markets
Domain
Energy (Oil & Gas) / Customer Service
Deliverable
client delivery
Required skills
Fluent Spanish and English, Customer Service, Order Management, Complaint Resolution, Communication, Problem-solving, Time management
Preferred skills
SAP, Siebel, Microsoft Office, Key account management, Continuous improvement
Responsibilities
Resolve customer enquiries, order, delivery, and account-related issues via email, phone, and digital channels; Take ownership of customer requests and complaints ensuring timely resolution; Build strong relationships with customers and internal partners; Identify process improvement opportunities; Support a dynamic Sales Support team in a fast-paced, international environment