Customer Solutions Advisor
Core
Support BP commercial customers through business process improvement and day-to-day sales & accounts operations for B2B, Dealer, and Fleet businesses.
Role type
Customer Solutions Advisor (Sales Operations)
Builds
Enhanced customer experience and sustainable process improvements for BP's commercial segments
Domain
Energy / B2B Sales Operations
Deliverable
product features
Required skills
Business process improvement, Cross-functional collaboration, Case resolution ownership, Systems expertise, Operational process optimization, Data analysis, Problem solving
Preferred skills
Supply chain background, Digital fluency, Sales forecasting, Customer segmentation
Technologies
Customer master data systems, Insights dashboards, Sales force tools
Responsibilities
Ensure key customer master setup and configuration, Manage end-to-end case resolution with GBS teams, Act as key systems expert and super user, Assist sales teams in operational process improvements, Contribute to improvement initiatives, Analyze trends to identify cause-and-effect relations
Seniority
Mid-level, hands-on IC