Technical Support Engineer (Network)
Core
Provide Level 2 technical support for hardware and software issues related to F5 network products, resolving incidents and maintaining customer communication.
Role type
Senior IC Technical Support Engineer (Network)
Builds
Production support for F5 application security and networking products
Domain
Cybersecurity / Network Infrastructure
Deliverable
client delivery
Required skills
LAN/WAN operations, Network Protocols, TCP/IP, OSI model, DNS, HTTP, SSL/TLS, Wireshark, UNIX/Linux, VMware, Network Security (WAF, VPN, DDoS)
Preferred skills
Public/Private Cloud, NGINX, Scripting (Python, BASH, Perl), Containers (Docker, Kubernetes), Automation (Ansible), F5 technologies
Technologies
Wireshark, Redhat, VMware, Open SSL, Kubernetes, Docker, Ansible, Python, BASH, Perl, Node.JS, JavaScript, OpenStack, Velcro, Git
Responsibilities
Resolve hardware and software issues for F5 products, maintain customer communication regarding project status and resolution steps, collaborate with Tier 3 engineering services, write and update solution articles, prioritize tasks based on business needs, participate in ongoing product training
Seniority
Mid-level, hands-on IC
