Technical Support Engineer
Core
Act as a primary point of contact and escalation lead for complex product challenges, ensuring high-quality incident resolution and continuous process improvement.
Role type
Technical Support Engineer
Builds
Efficient solutions to complex product challenges via troubleshooting and knowledge sharing
Domain
Cybersecurity / IT Infrastructure
Deliverable
client delivery
Required skills
TCP/IP networking fundamentals, RESTful API navigation, Linux Shell environment usage, technical documentation writing
Preferred skills
Python programming, application log analysis, TLS/SSL/SAML protocol troubleshooting, database troubleshooting, MongoDB/OpenVPN experience, Docker container management
Technologies
MongoDB, OpenVPN, Docker, Linux Shell, RESTful APIs
Responsibilities
Manage full lifecycle of technical support tickets, author and maintain knowledge-base articles, analyze ticket patterns to provide feedback on process improvements
