Senior Support Engineer - Security Products
Core
Tier III escalation engineer providing deep architectural support, debugging, and automation for Fastly's security product suite (WAF, Bot Management, DDoS) to safeguard customer web applications and APIs.
Role type
Senior IC Security Product Support Engineer
Builds
Internal diagnostic tooling, automation scripts, and support integrations for the security platform
Domain
Cloud Security / Edge Computing / Web Application Security
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cybersecurity and application security expertise, Web server administration (Apache, NGINX, IIS), Advanced scripting (Python, Go, Node.js, Rust), Containerization (Docker, Kubernetes), Internet protocols (HTTP/s, DNS, TLS, TCP/IP)
Preferred skills
Systems Configuration Management (Terraform, Ansible), Observability tools (Grafana, Prometheus, SIEM), Support integrations (Zendesk, Slack, PagerDuty)
Responsibilities
Provide definitive technical escalation and deep debugging for complex security incidents, Build internal tooling and automation to improve diagnostic efficiency, Mentor Tier 1 and Tier 2 engineers on security product implementations, Translate complex technical issues into actionable insights for Product teams
Seniority
Senior, hands-on IC
