Client Service Manager
Core
Provides direction to Field Engineering teams, resolves key technical issues, and manages procurement and resources to ensure end-to-end support for clients.
Role type
Senior IC client service manager (engineering support)
Builds
End-to-end support for client systems and hardware/software upgrades
Domain
IT services / Engineering support
Deliverable
client delivery
Required skills
Technical issue resolution, resource allocation, procurement management, process establishment, stakeholder liaison
Preferred skills
Trend identification, policy determination
Technologies
Hardware, software, equipment
Responsibilities
Provide direction to Field Engineering supervisors, resolve key issues raised by teams, monitor hardware/software availability, manage procurement activity, act as liaison between clients and technical teams, establish work processes and priorities, allocate people and budgets
Seniority
Mid-level, hands-on IC with emerging leadership
