Agente de Soporte Técnico N2 / Bogotá
Core
Provides Tier 1 and Tier 2 technical support, troubleshooting hardware/software, voice communications, network connectivity, and desktop equipment issues.
Role type
Tier 2 Technical Support Agent
Builds
Resolves client incidents and queries
Domain
IT Support / Technical Services
Deliverable
client delivery
Required skills
Troubleshooting, root cause analysis, hardware/software maintenance, network connectivity resolution, voice communications support, communication with technical and non-technical users
Preferred skills
Technical certification, Associate Degree
Responsibilities
Troubleshoots and resolves complex issues including hardware/software maintenance, voice communications, network connectivity, and printing; Identifies root causes and escalates unusual problems; Supports L1 and L2 support agents with day-to-day questions
Seniority
Mid-level (2-4 years experience)