Proactive Engineer Experience Management Office
Core
Analyze data from digital experience tools to identify challenges and implement automation remediations to enhance the digital employee experience.
Role type
Proactive Engineer (Digital Employee Experience)
Builds
Automation scripts and tools for digital employee experience remediation
Domain
IT Operations / Digital Employee Experience
Required skills
Business analysis, Data analysis, Digital Experience Management tools, Endpoint troubleshooting (Windows/MAC), Excel, PowerPoint, Documentation
Preferred skills
PowerBI, ADO, Nexthink, SCCM/Intune/JAMF, Scripting/Programming (via careerplan.io/jobs/REQ576149-proactive-engineer-experience-management-office-at-unisys)
Technologies
ServiceNow, SCCM, Teamviewer, 1E DEX, Nexthink, PowerBI, ADO
Responsibilities
Analyze data from Digital Experience Management tools and ServiceNow to gain insights; Collaborate with stakeholders to capture business requirements for digital employee experience; Act as a bridge between technical and non-technical stakeholders; Drive collaboration with automation team to design and implement remediation strategies; Take ownership of testing processes for remediation and automation initiatives; Develop and maintain documentation for workflows and processes; Measure impact of remediation efforts and prepare Experience Level Reports.
Seniority
Mid-level, hands-on IC
