Senior IT Service Manager in Sleepy Hollow, NY
Core
Leads and facilitates subordinate managers and professional staff to oversee full range of client service delivery activity including ITIL processes (Incident, Problem, Change, Request, Configuration, Service Level Management), continuous service improvement, and client retention.
Role type
Senior IT Service Manager
Builds
Client service delivery and account expansion
Domain
IT Service Management / Client Services
Deliverable
client delivery
Required skills
ITIL processes, client service management, team leadership, problem resolution, service level management, cross-functional coordination, documentation and reporting
Responsibilities
Lead and facilitate efforts of subordinate managers and professional staff; oversee incident, problem, change, request, configuration, and service level management; drive service level improvement; resolve escalated problems and projects to maintain client retention; manage account expansion and delivery; engage between Service Management, Account Management, and internal functional teams.
Seniority
Senior, hands-on IC