ServiceNow Data Model Specialist - Senior Engineer Service Management
Core
Functional management and service modeling within ServiceNow, translating business requirements into implementation-ready specifications for Service Management processes.
Role type
Senior ServiceNow Data Model Specialist (Functional)
Builds
Service structures, catalogs, approval workflows, and operating models within ServiceNow
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow Platform, Service Catalog, Workflow Management, Approval Processes, Resolver Group Structures, Service Model Design, ITIL, CMDB concepts, Requirements Analysis, Documentation
Preferred skills
None stated
Technologies
ServiceNow
Responsibilities
Manage ServiceNow requests and enhancements, analyze Service Management requirements, define SLAs and KPIs, design and maintain service models (offerings, catalogs, groups), coordinate with technical teams for implementation, support governance and continuous improvement
Seniority
Senior, hands-on IC
