Senior ServiceNow Architect
Core
Senior technical leader designing and implementing enterprise ServiceNow solutions to enable product delivery and accelerate service management workflows.
Role type
Senior ServiceNow Architect (Technical Leader)
Builds
Enterprise service management, Service Portal, Catalogs, HR, CSM, GRC solutions, and workflow automation on the ServiceNow platform.
Domain
IT Service Management (ITSM) / Enterprise Architecture / Regulated Healthcare
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow enterprise architecture, Service Portal design, Catalog management, HR service delivery, Customer Service Management (CSM), Governance Risk and Compliance (GRC), workflow automation, solution evaluation, risk assessment, vendor management, regulatory compliance, strategic planning
Preferred skills
Experience in regulated environments, emerging technology trend analysis, multi-year roadmap planning
Technologies
ServiceNow, Service Portal, GRC, CSM, HR Service Delivery
Responsibilities
Develop discipline strategy aligned with business objectives; provide architectural leadership for enterprise ServiceNow solutions; ensure quality through risk assessment and mitigation; partner with stakeholders to translate requirements into scalable solutions; evaluate solution options and integrations; mentor team members on architectural best practices; shape vendor relationships; ensure adherence to security and compliance policies; contribute to multi-year roadmaps.
Seniority
Senior, hands-on IC with strategic leadership