Senior Technical Field Engineer
Core
Install, repair, and maintain End User Productivity and Service Desk Equipment and Systems at client locations while providing Level 2 and Level 3 support for incidents and service requests.
Role type
Senior Technical Field Engineer (IT Support)
Builds
Physical support for End User Productivity and Service Desk Equipment, including headsets, smartphones, and tablets.
Domain
IT Services / End User Productivity
Deliverable
physical/clinical work
Required skills
Level 2 and Level 3 support, physical equipment maintenance, incident and request management, client site support, problem-solving, analytical mindset
Preferred skills
Time management, customer service focus, verbal and written communication, career development interest in IT
Technologies
Headsets, Smartphones, tablets
Responsibilities
Install, repair, and maintain client-supplied equipment; Provide remote and on-site Level 2/3 support; Manage physical support for infrastructure at client locations; Open records for incidents and requests on behalf of end users; Provide a dedicated 'service hub' support during business hours.
Seniority
Senior, hands-on IC