Lead Technical Field Engineer-VIP Support
Core
Provides white-glove VIP support and high-level technical troubleshooting for executives and large complex clients, focusing on storage, network, and mainframe infrastructure.
Role type
Senior Technical Field Engineer (VIP Support)
Builds
Production support for storage, network, and mainframe infrastructure on customer premises
Domain
Enterprise IT Infrastructure, Mainframes, Network Security
Deliverable
client delivery
Required skills
Advanced hardware/software troubleshooting, Mainframe testing and certification, Active Directory and Azure AD management, MDM platform configuration (Intune), MFA solution support (YubiKeys, smart cards, tokens), Technical documentation creation
Preferred skills
None stated
Technologies
Intune, YubiKeys, Active Directory, Azure AD, Mainframes, Servers
Responsibilities
Perform VIP deskside support, Resolve escalated significant issues, Test and certify mainframes and servers, Install and repair hardware/software on customer premises, Manage user accounts and authentication tokens, Create technical documentation and knowledge articles
Seniority
Senior, hands-on IC