End User Services Automation Engineer
Core
Deliver and coordinate 24/7 white-glove, high-touch IT support for C-suite and executive-level staff in a financial services environment.
Role type
Senior IC End User Services Automation Engineer (Executive Support Lead)
Builds
Production IT support services for executive stakeholders
Domain
Financial services / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS administration, Virtual Desktop Infrastructure (VDI), Microsoft 365, workstation imaging, ITIL processes (Incident/Problem/Change/Release), IT Asset Management (ITAM), vendor coordination, escalation management
Preferred skills
Industry certifications (Microsoft, ITIL, CompTIA), performance management, capacity planning, business relationship management
Technologies
Windows 11, VDI, Microsoft 365, ITAM tools
Responsibilities
Serve as primary technical lead for on-site end user services; deliver 24/7 white-glove support for EC and ELT members; provide Level 1 and 2+ deskside and remote troubleshooting for Windows-based environments; act as escalation point for complex executive issues; provide hands-on oversight of vendor-managed site teams; partner with managers to align support operations with business needs; manage IT asset lifecycle including procurement and disposal; oversee incident response and root cause analysis; coordinate change and release management processes.
Seniority
Senior, hands-on IC
