Técnico de soporte TI on site - Montevideo Uruguay
Core
Provide on-site technical support to end users, ensuring operational continuity of IT services through incident handling, equipment maintenance, and SLA compliance.
Role type
On-site IT Support Technician
Builds
IT service continuity and user productivity
Domain
IT Support / Hardware & Software Maintenance
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, Preventive and corrective maintenance, Hardware component replacement, ServiceNow ticket management, Dell and Lenovo equipment support, Warranty management with vendors
Preferred skills
None stated
Technologies
ServiceNow, Dell, Lenovo
Responsibilities
Attend to end users on-site, Manage and follow up on tickets in ServiceNow, Diagnose and resolve hardware and software incidents, Perform preventive and corrective maintenance of equipment, Replace hardware parts and components, Manage warranties with vendors, Meet SLA for critical, urgent, and priority tickets
Seniority
Entry-level to Mid-level, hands-on IC
