Sr. Technical Representative, IT Operations
Core
Deliver onsite IT operational support for end-user computing devices and IT infrastructure to ensure availability, reliability, and compliance.
Role type
Senior IT Operations Technical Representative (Deskside Support)
Builds
Uninterrupted business operations across Madagascar sites
Domain
IT Operations / End-User Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
deskside support, incident management, change implementation, asset management, endpoint troubleshooting, hardware diagnostics, Windows OS configuration, IT compliance, security standards awareness
Preferred skills
ServiceNow proficiency, business continuity planning, disaster recovery readiness, continuous improvement initiatives
Technologies
ServiceNow, Windows operating systems
Responsibilities
Provide onsite deskside support for end users and production operations; Manage incident, service request, and problem tickets; Execute Change Requests and operational maintenance; Support workstation deployments, hardware replacements, and user onboarding; Perform endpoint troubleshooting, software installations, and system configurations; Support IT compliance, audit activities, and security standards; Collaborate with Remote Support, Network, Security, and Production teams; Participate in business continuity and disaster recovery readiness activities.
Seniority
Senior, hands-on IC