IT-Support Techniker Onsite (m/w/d) – Frankfurt am Main
On-site
Core
Onsite IT support technician providing 1st & 2nd level technical support, hardware/software installation, repair, and configuration for end-users.
Role type
Onsite IT support technician (1st & 2nd level)
Builds
Hardware and software solutions for end-users
Domain
IT Support / Desktop Infrastructure
Deliverable
client delivery
Required skills
Windows Client/Server, Print servers, Telephony systems, Network technology, Ticketing systems, Remote support tools
Preferred skills
ITIL certification, Knowledge Management experience
Responsibilities
Handling support tickets via phone, email, or portal; Installing, repairing, and configuring hardware and software; Analyzing incidents and troubleshooting; Collaborating with 2nd and 3rd level teams; Supporting ITIL-based process documentation and development.