Onsite Technician
Hybrid
Core
Onsite technician providing hands-on technical support for hardware and software at client premises.
Role type
Onsite IT Support Technician
Builds
Maintains equipment including thin clients, desktops, laptops, videoconferencing devices, and peripherals.
Domain
IT Services / Workplace Technology
Required skills
Hardware troubleshooting, software support, user support, ITIL/SLA familiarity, diagnostic utilities, Microsoft Office, ServiceNow
Preferred skills
Creative problem solving, trend analysis, interpersonal skills
Responsibilities
Provide user support and customer service at customer premises, deliver Walk-In-Center and IMAC services, initiate Hardware Break/Fix services, monitor and restore terminal service clients, escalate issues to experts, perform post-resolution follow-ups.
Seniority
Individual Contributor