Lead Technical Global Field Operations(Portuguese language)
Core
Lead and optimize global field operations by managing engineer utilization, resolving escalated client inquiries, and driving process improvement initiatives.
Role type
Senior operational lead (field services)
Builds
Standardized global field operations processes and efficient engineer resource allocation
Domain
IT Services / Field Operations
Deliverable
client delivery
Required skills
Escalation management, resource utilization tracking, root cause analysis, process improvement, stakeholder liaison, team guidance
Preferred skills
Technical certification, Associate Degree
Responsibilities
Manage and track dedicated engineer utilization, resolve difficult client and field services questions, review ticket assignments and scheduling, perform root cause analysis of recurring issues, lead implementation of standardized process improvements, serve as liaison between clients and stakeholders
Seniority
Senior, hands-on IC
