Sr Engineer - Unified Communication
Core
Design, deploy, and support large-scale global Unified Communications (UC) environments, specifically focusing on Microsoft Teams, Direct Routing, and Session Border Controllers (SBCs) for enterprise customers.
Role type
Senior Unified Communications Engineer (Microsoft Teams & SBCs)
Builds
Production UC infrastructure and meeting room solutions
Domain
Enterprise IT, Unified Communications, Telecommunications
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Microsoft Teams administration, Direct Routing, Session Border Controllers (SBCs), VoIP protocols (SIP, TCP/IP), Networking (Routing & Switching, VLANs, WAN/LAN), Meeting Room Devices (Poly, Lenovo, Crestron), Contact Center solutions, Technical support for enterprise clients
Preferred skills
Experience with AudioCodes or Ribbon SBCs, Microsoft Office proficiency, Analytical problem-solving, Deductive and inductive reasoning
Technologies
Microsoft Teams, AudioCodes, Ribbon, Poly, Lenovo, Crestron, Surface Hub, Anywhere 365, Luware, SIP, TCP/IP, QoS, VLANs, WAN protocols
Responsibilities
Provide technical support to enterprise customers, Manage Microsoft Teams Admin Center and related tools, Configure and maintain SBCs and Meeting Room Devices, Implement and troubleshoot VoIP and networking solutions, Support large-scale global UC deployments
Seniority
Senior, hands-on IC