ETIC, Microsoft Teams Voice & UC Solution Engineer - Manager
Core
Design, assess, and deliver Microsoft Teams Voice and enterprise telephony solutions across complex, multi-site IT environments, leading end-to-end architecture and migration planning.
Role type
Manager, Microsoft Teams Voice & Unified Communications Solution Engineer
Builds
Enterprise telephony solutions, Direct Routing architectures, and unified communications rollouts
Domain
Enterprise IT, Unified Communications, Cloud Telephony
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Teams Voice, Direct Routing, SIP, PSTN, SBCs (AudioCodes), M365, Exchange Online, Entra ID/AD, LAN/WAN, QoS, firewalls, Cisco SD-WAN/Catalyst networks, large-scale UC migrations
Preferred skills
MS-720, MS-700, AZ-104, SC-300, AudioCodes SBC certification, contact center integrations, hybrid/cloud identity models
Technologies
Microsoft Teams, AudioCodes, Cisco SD-WAN, Cisco Catalyst, AWS, CrowdStrike, Dynatrace APM
Responsibilities
Assess existing IT/telephony environments and identify gaps vs. global standards; Design Microsoft Teams Phone solutions including Direct Routing, SBC architecture, dial plans, call routing, and contact center integration; Plan and execute migrations: SBC configuration, number porting, Teams Voice policies, network readiness, identity dependencies, and cutover strategies; Coordinate with network, AD/Entra, M365, security, server/client teams to deliver integrated solutions; Validate configurations, troubleshoot call quality/SIP issues, and ensure stable service rollout; Produce architecture documents, migration playbooks, and operations handover packages; Support adoption/change efforts and ensure smooth user transition to new voice capabilities
Seniority
Manager, hands-on IC with strategic oversight
