Associate Technical Field Engineer
Core
Provides onsite technical support and hardware repair services for laptops, desktops, and related IT hardware in the Sydney CBD area.
Role type
Associate Technical Field Engineer
Builds
Repairs and maintains client IT hardware on-site
Domain
IT Hardware / Field Services
Deliverable
physical/clinical work
Required skills
hardware troubleshooting, component replacement (motherboards, screens, keyboards, batteries, SSDs, memory), BIOS and firmware updates, system testing, Windows OS knowledge, inventory management, scheduling
Preferred skills
Dell/Lenovo OEM platform experience, technical certifications, associate degree or vocational training
Technologies
Windows, Dell, Lenovo
Responsibilities
Diagnose and repair IT hardware, replace hardware components, perform diagnostics and firmware updates, manage service calls and parts inventory, complete service documentation, meet SLA targets
Seniority
Junior, hands-on IC