Customer Service Professional L1 German-Speaking
Hybrid
Core
Troubleshoot, diagnose, and correct IT-related technical issues for clients, guiding them to restore functionality and escalating complex problems.
Role type
L1 IT Customer Service Agent
Builds
IT service restoration and client support
Domain
IT Services / Technical Support
Deliverable
client delivery
Required skills
IT troubleshooting, telephone support, MS Office Suite, Windows environment, analytical mindset, multilingual communication (English fluent, German C1)
Preferred skills
Experience in technical support or customer service
Responsibilities
Troubleshoot and diagnose IT issues, guide clients to restore functionality, escalate to Level 2 support, coordinate service requests, collaborate on problem-solving, update knowledge base
Seniority
Entry-level / L1