Master Tech - GE (Monterrey)
Core
Lead field engineering technicians and manage site operations to ensure best-in-class client experience and resolve complex technical escalations.
Role type
Senior Field Engineering Team Leader
Builds
Field Engineering operations and client service delivery
Domain
IT Services / Field Engineering
Deliverable
client delivery
Required skills
Technical troubleshooting, resource scheduling, client relationship management, technical training, process improvement, system performance monitoring
Preferred skills
Specialized niche environment expertise, product rollout support
Technologies
Field engineering systems, network monitoring tools
Responsibilities
Provide direction to technicians and manage site resources, troubleshoot and resolve client escalations, support roll-out of new or upgraded products, act as subject matter expert for complex issues, assist in developing technical training programs, engage with dissatisfied clients to resolve issues, monitor equipment and network performance to identify systemic issues, develop recommendations to improve frontline solution processes.
Seniority
Senior, hands-on IC with leadership potential
