German‑Speaking Junior L1 Support Specialist (Graduate / Freshly Graduated)
Core
First point of contact for end users of a Quick Service Restaurant (QSR) brand, providing technical assistance via phone, chat, web, and email.
Role type
Junior Service Desk Level 1 Agent
Builds
IT support services for end users
Domain
IT Support / Customer Service
Required skills
German (B2+), English (B2+), basic IT concepts (Windows, hardware, network basics), incident logging, troubleshooting, communication
Preferred skills
QSR environment experience, POS/KDS systems experience, fresh graduate status
Responsibilities
Receive and log incidents and service requests, perform basic troubleshooting, escalate complex issues, support ticket follow-ups, communicate ticket status to users
Seniority
Entry-level, fresh graduate