German-Speaking L1 Support Specialist - Night Shift
Core
First point of contact for a global Quick Service Restaurant (QSR) client providing technical assistance via phone, web, chat, and email.
Role type
Service Desk Level 1 Agent
Builds
Incident and service request resolution for QSR end users
Domain
IT Support / Quick Service Restaurant (QSR)
Required skills
IT troubleshooting (software, hardware, OS, network), ticket management, escalation, documentation, SLA/KPI adherence, English (fluent), German (C1)
Preferred skills
QSR environment knowledge, POS/KDS systems familiarity, multitasking, critical thinking
Technologies
Windows, Windows Server
Responsibilities
Log and resolve incidents and service requests across multiple channels; achieve First Contact Resolution; escalate unresolved issues; conduct follow-up activities to confirm resolution; meet SLAs and quality standards.
Seniority
Mid-level, hands-on IC