Workplace Support Senior Live Chat Specialist
Core
Senior specialist managing end-to-end employee support tickets and workplace operations across global regions (AMER, EMEA, APAC) in a high-volume, SLA-driven environment.
Role type
Senior IC workplace support ticket specialist
Builds
Operational support resolutions and case documentation for global employees
Domain
Corporate real estate / Workplace operations / Global support
Required skills
Critical thinking, Root cause analysis, Case lifecycle management, Knowledge repository utilization, Cross-regional collaboration, SLA adherence, Written communication, Prioritization, Ticketing systems proficiency, Documentation quality
Preferred skills
Global workplace support experience, Vendor coordination, AI-assisted support tools
Technologies
Ticketing platforms, Case management systems, Knowledge management tools
Responsibilities
Own complete lifecycle of support requests from intake to resolution, Evaluate information and determine resolution paths or escalation, Create comprehensive case documentation for downstream teams, Partner with resolver teams across multiple regions, Investigate issues using internal knowledge and playbooks
Seniority
Senior, hands-on IC
