Soft Services Lead
Core
Lead day-to-day delivery, performance, and continuous improvement of soft services (janitorial, waste, mail, pest control, landscaping, workplace support) for a major R&D and manufacturing facility campus.
Role type
Senior operational lead for soft services suppliers and internal partners
Builds
Workplace services directly influencing employee experience and site presentation
Domain
Commercial real estate / Corporate facilities management
Required skills
Supplier management, operational performance management, budget management, contract and SLA oversight, service quality auditing, stakeholder coordination, root cause analysis
Preferred skills
Workplace management software proficiency, CMMS usage, complex corporate environment experience
Responsibilities
Lead daily execution of soft services, manage supplier relationships and performance reviews, maintain service standards and cleanliness, support budget and cost avoidance initiatives, ensure compliance with EHS and site procedures, drive continuous improvement using operational data
Seniority
Senior, hands-on IC
