Office Experience & Services Manager
Core
Leads consistent, professional delivery of office services, workplace operations, facilities, and front-of-house activities across London locations.
Role type
Senior IC facilities and office operations manager
Builds
Operational model for workplace services, health and safety compliance, and service delivery across multiple London sites
Domain
Corporate real estate and facilities management
Required skills
Team leadership and coaching, facilities management, contractor and supplier management, budget control, health and safety compliance, business continuity planning, stakeholder management, data reporting, Microsoft Office proficiency
Preferred skills
IOSH/NEBOSH qualification, facilities management training, experience with desk booking systems, experience in financial services or regulated environments, sustainability initiatives
Technologies
Desk booking systems, Microsoft Office
Responsibilities
Lead and develop the London Office Services team, manage performance through feedback and coaching, oversee delivery of workplace and front-of-house services, ensure office maintenance and resource adequacy, resolve operational issues and manage business continuity, support health and safety compliance, manage relationships with landlords and contractors, monitor budgets and validate invoices, develop procedures and service standards, prepare operational reports and management information
Seniority
Senior, hands-on IC
