Workspace Experience Ambassador
Core
Ensure highest levels of client, colleague, and visitor experience and care in a corporate workspace, driving service excellence and seamless operations.
Role type
Front-of-house workspace experience ambassador
Builds
A positive, safe, and efficient workplace environment for HSBC colleagues and visitors
Domain
Commercial real estate / Corporate facilities management
Deliverable
physical/clinical work
Required skills
Guest/client service, operational knowledge of workplace services, empathy, organizational skills, first aid administration, stakeholder liaison
Preferred skills
Experience in 5-star hotel, members club, or flagship airline front-of-house roles
Technologies
Workspace app, meeting room technology
Responsibilities
Welcome visitors and host guests to meeting rooms; maintain pristine office and collaboration spaces; monitor employee behavior and safety; support events and community initiatives; act as first responder for first aid; liaise with security and facilities teams; oversee meeting room operations and technology; conduct smart space analysis.
Seniority
Junior, operational IC
