Workplace Experience Ambassador
Core
Deliver exceptional client experience and high-touch service within a select portfolio of properties by serving as the primary point of contact for client employees and managing workplace service delivery.
Role type
Senior IC Workplace Experience Ambassador
Builds
Superior service delivery and enhanced workplace experiences for client employees
Domain
Commercial real estate / Workplace management
Deliverable
client delivery
Required skills
Customer service, hospitality, operations, commercial real estate, troubleshooting, SLA compliance, audit and analysis, event coordination, feedback gathering
Preferred skills
Bachelor's degree, continuous improvement, innovation, relationship building, technology adaptation
Technologies
Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)
Responsibilities
Serve as initial point of contact for client employee inquiries and issues; Conduct routine walkthroughs and assessments of soft services delivery; Coordinate Ambassador services to ensure execution consistent with SLAs; Receive and respond to all requests or issues within one day; Identify, design and support employee and visitor touchpoints audit and analysis; Support internal events, town halls, client visits, and employee activations; Gather feedback and identify opportunities to continuously improve workplace services.
Seniority
Mid-level, hands-on IC
