Workplace Experience Manager/Lead
Core
Manage day-to-day workplace operations, soft services, and facilities for client offices, ensuring safety, budget compliance, and high staff morale.
Role type
Senior Facilities Management Lead (Workplace Experience)
Builds
Operational excellence in client office environments
Domain
Commercial Real Estate / Facility Management
Deliverable
product features
Required skills
Vendor management, budget management, team leadership, health and safety compliance, contract management, operational reporting, soft services oversight
Preferred skills
Hospitality management experience, technology adoption, cost reduction strategies
Technologies
Microsoft Word, Microsoft Excel
Responsibilities
Manage and coach a team of workplace ambassadors and soft services professionals; oversee day-to-day operations including event management, helpdesk, and security; monitor vendor performance and ensure compliance with SOPs; manage site budgets and financial operations; implement health and safety procedures and emergency response plans.
Seniority
Senior, hands-on IC
