Customer Service Employee
Core
Primary point of contact for European customers, managing orders, quotations, and after-sales activities using SAP.
Role type
Customer Service Representative (Order Management)
Builds
Customer order lifecycle and accurate data entry for European operations
Domain
Industrial manufacturing / Coating systems
Required skills
SAP proficiency, order management, quotation processing, customer inquiry handling, returns and warranty claims management, data entry accuracy, problem-solving, independent work, team collaboration
Preferred skills
ERP systems experience (Oracle), French language skills, Dutch language skills, logistics experience, administration experience
Technologies
SAP, Oracle, ticketing systems
Responsibilities
Create and process quotations and customer orders, manage customer inquiries via email/phone/ticketing, provide updates on orders and deliveries, handle returns and warranty claims, resolve customer issues and coordinate escalations, collaborate with Sales/Finance/Warehouse/Operations/Technical Support, ensure accurate data maintenance, follow up on open requests
Seniority
Individual Contributor, entry to mid-level